Shipping policy

GDDN Studio LLC: Shipping & Freight Policy

Last Updated: June 25, 2026

Thank you for shopping with GDDN Studio LLC. Because we manage our own production and fulfillment directly from our Irvine, California facility, we handle every package with the utmost care. Below are the terms and conditions that constitute our shipping policy.

1. Order Processing Time

Lifestyle Gear & Media: All in-stock apparel, gear, and physical audio orders are processed within 1–3 business days (Monday-Friday) before dispatch.

Mobility Platforms (G1): Due to custom assembly, calibration, and quality control, G1 vehicles follow a priority production schedule. Your specific build window and dispatch date will be finalized with the studio during your configuration.

Note: Orders are not processed or shipped on weekends. We will notify you immediately via email if any unexpected delays occur.

2. Domestic Shipping Rates & Delivery Estimates

Shipping charges are calculated and displayed dynamically at checkout.

Please note: Delivery delays can occasionally occur due to carrier volume, seasonal congestion, or severe weather.

3. Special Instructions for Freight Delivery

For oversized items or G1 mobility platforms requiring LTL (Less-Than-Truckload) transport:

Curbside Liftgate Delivery: Shipments are delivered curbside via hydraulic liftgate to lower the pallet safely to your property edge.

Delivery Appointment: The carrier will contact you at the number provided at checkout to schedule a delivery window. An adult must be present to inspect and sign for the shipment.

Inspection Upon Arrival: Thoroughly inspect the packaging before signing the delivery receipt. Note any damage directly on the driver’s Bill of Lading (BOL) and contact us immediately.

4. Shipping Restrictions & Regulatory Compliance

Lithium Battery Logistics: The G1 platform contains a high-capacity LiFePO4 battery, classified as Class 9 Hazardous Materials. In compliance with Federal DOT guidelines, these must be shipped via specialized ground freight and cannot be sent via air.

P.O. Boxes: We do not ship to P.O. Boxes or APO/FPO addresses.

Geographic Scope: We ship to all 50 U.S. states. Surcharges apply to Alaska and Hawaii due to maritime cargo requirements.

5. Shipment Confirmation & Tracking

You will receive a confirmation email with your tracking number once your order has been packed. For heavy freight, this includes your carrier portal link and Bill of Lading number. Tracking updates typically activate within 24 hours.

6. International Shipping

GDDN Studio LLC currently only ships within the United States due to maritime lithium transport restrictions. For specialty out-of-country logistics, please contact the team directly before placing a reservation.

7. Damaged, Lost, or Stolen Packages

Missing Packages: If your tracking indicates delivery but you have not received it, please contact us within 5 business days of the delivery date.

Damaged Items: If your order arrives damaged, save all packaging and goods, take clear photographs, and email support@gddnstudio.com immediately.

8. Contact & Inquiries

For questions regarding your shipment or regulatory compliance, reach out to the appropriate department:

General Inquiries: team@gddnstudio.com

Customer Support & Logistics: support@gddnstudio.com

Mailing Address: GDDN Studio HQ - Irvine, California (Physical suite access by appointment only)