Refund policy
GDDN Studio LLC: Return, Refund & Reservation Policy
At GDDN Studio LLC, we take immense pride in the design, engineering, and craftsmanship of our products. Because we manage our own production and quality control directly out of our Irvine, California facility, we stand behind everything we build. If you are not entirely satisfied with your purchase, we are here to make it right.
1. Return Windows by Product Category
Standard Lifestyle Gear & Media: You have 30 days from the logged date of delivery to request a return for apparel, accessories, or physical media.
Mobility Platforms (G1) & Custom Hardware: As these products are custom-engineered, calibrated, and built to order, we cannot accept returns or exchanges once final production assembly is completed and delivered. Exceptions apply only if the unit arrives damaged, defective, or contains verified manufacturing errors.
Pre-Order Reservations: Priority build slot deposits are 100% risk-free and fully refundable at any point during your pre-production window, prior to the processing of your final custom configuration invoice.
2. Condition for Returns
To be eligible for a return on a standard item, your product must meet the following criteria:
Must be unused, uninstalled, unwashed, and in the exact condition in which it was received.
Must be returned in its original, unmarked packaging, including all structural components, mounting hardware, manuals, and protective materials.
Must be accompanied by your original digital order number or verified proof of purchase.
3. Return Shipping & Processing Fees
Return Shipping: Customers are responsible for arranging and covering the cost of return shipping. Original shipping charges are non-refundable. For high-value items, we strongly recommend using a trackable shipping service and purchasing shipping insurance.
Restocking & Inspection Fees: Approved returns of standard gear are subject to a 15% restocking and technical inspection fee. This amount will be deducted from your final refund balance to cover quality verification and repackaging.
4. How to Initiate a Return
1. Contact our team at support@gddnstudio.com with your name, order number, and a description of the return request.
2. If approved, we will issue a formal Return Authorization (RA) number and detailed shipping instructions.
3. Note: Items sent to our studio without a pre-authorized RA number will be rejected and returned to the sender.
5. Refunds & Processing Timelines
Inspection: Once your return is received, our production team will conduct a thorough inspection and notify you of the approval or rejection of your refund.
Credit Settlement: If approved, your refund (less the 15% restocking fee) will be processed automatically to your original method of payment.
Bank Processing: Please allow 5–10 business days for your financial institution to post the credit to your statement.
6. Freight Cargo, Transit Damages & Factory Defects
Please inspect your shipment immediately upon arrival.
If a standard item or LTL freight delivery arrives damaged, defective, or incorrect, you must notify us within 48 hours of delivery at support@gddnstudio.com.
Claim Requirements: Include clear, high-resolution photographs of the external packaging, internal crating, and the specific defect. This allows our team to evaluate the claim quickly and coordinate a replacement, site repair, or priority exchange at no additional cost to you.
7. Studio Contact Information
For all questions regarding build cancellations, returns, or policy clarification, contact the appropriate department:
General Inquiries: team@gddnstudio.com
Customer Support & Returns: support@gddnstudio.com
Legal & Compliance: legal@gddnstudio.com
Finance (CFO): nugesse@gddnstudio.com
Founder: sam@gddnstudio.com
Mailing Address: GDDN Studio HQ - Irvine, California (Physical suite access by appointment only)